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Workflow is an IT technology which uses electronic systems to manage and monitor business processes. It allows the flow of work between individuals and/or departments to be defined and tracked. Workflow helps you automate a range of business tasks, and electronically route the right information to the right people at the right time. Users are notified of pending work, and managers can observe status and route approvals through the system quickly.
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Workflow - Links
To give managers an integrated view of the flow of work within the organization, workflow software is a powerful tool. These software packages provide a graphical representation of the flow of work in a process and its related subprocesses; including specific activities, information dependencies, and the sequence of decisions and activities.
Crucial to successful workflow implementation is automation. Workflow systems provide for automatic routing of documents and projects to the users responsible for working on them. Workflow is concerned with the timely provision of information required to support each step of the business cycle. Information (documents, project info etc) may be physically moved over the network or maintained in a single database with the appropriate users given access to the data at the required times. Triggers can be implemented in the system to alert managers when operations are overdue.
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