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A call center is a generic term for the functional area of a company that answers inbound or places outbound telephone calls, emails, faxes, etc; moderns call ceners usually have a sophisticated voice operations center that provides a full range of high-volume, inbound or outbound call-handling services, including order processing, customer support, sales support, directory assistance, multilingual customer support, credit services, card services, inbound and outbound telemarketing, interactive voice response and web-based services. To handle the high volume of calls, many systems have both automated and live components along with sophisticated queuing mechanisms to insure that the highest priority customers get the best service.
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